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Printacia

Refund Policy

Last updated: 10 October 2026

Printacia sells digital products only (printable files and downloads). Nothing is posted to you. Because a digital file cannot be "returned" once it has been downloaded, our refund rules are different from those for physical goods. We want you to be happy, so we make them fair and clear.

When you can get a refund or a replacement

Contact us within 14 days of your purchase if:

  • the file is damaged, will not open or is incomplete, and we cannot fix or replace it within 7 days;

  • the product is materially different from its description or preview;

  • you were charged but could not receive your files because of a problem on our side;

  • you bought the same product twice by mistake (we refund the duplicate, provided it has not been downloaded).

In the first three cases we will first try to repair or replace the file. If that is not possible, we refund you.

When a refund is not available

  • You changed your mind after downloading the product.

  • Printed colours differ because of your printer, ink or paper, or the file does not suit your device, when this was described on the product page.

  • The product was shared, resold or used in breach of the Licence Policy.

  • More than 14 days have passed since the purchase (unless the law of your country gives you a longer right).

Your statutory rights

Nothing in this policy limits rights you have under the consumer law of your country that cannot be excluded. If you live in the European Union or the United Kingdom, you normally have a 14-day right to cancel online purchases. For digital content, that right ends once the download begins, and you will be asked at checkout to agree to immediate delivery and to acknowledge this. Where the law gives you a right to a remedy for faulty digital content, that right remains.

How to ask

Email admin@printacia.com or message us on WhatsApp (+923333147714) with your order number, the email used for the purchase and a short description (a screenshot helps). We reply within 3 business days.

How refunds are paid

  • PayPal: refunded to your PayPal account; it usually appears within 5 to 10 business days, depending on PayPal and your bank.

  • Bank transfer, JazzCash or EasyPaisa: refunded to the same account the payment came from, or to an account you confirm in writing.

When an order is refunded, access to its downloads is withdrawn. If you have a problem with a charge, please contact us first so we can solve it quickly, before you open a dispute with your payment provider.